<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="6.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Yogesh Kumar Dwivedi</style></author><author><style face="normal" font="default" size="100%">A. Papazafeiropoulou</style></author><author><style face="normal" font="default" size="100%">Brinkman, Willem-Paul</style></author><author><style face="normal" font="default" size="100%">B. Lal</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Examining the Influence of Service Quality and Secondary Influence on the Behavioural Intention to Change Internet Service Provider</style></title><secondary-title><style face="normal" font="default" size="100%">Information Systems Frontiers</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2010</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://www.springerlink.com/content/aw80021039441235/?p=4bc70a4bbd1d42888aa262d68232af2c&amp;pi=7</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Springer Netherlands</style></publisher><volume><style face="normal" font="default" size="100%">2</style></volume><pages><style face="normal" font="default" size="100%">207–217</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Although the broadband market has considerably matured and follow-up research on the continued adoption of broadband is yet to be conducted. The aim of this research was therefore to investigate empirically the influence of service quality and secondary influence on consumersâ€™ behavioural intention to change from their existing internet service provider (ISP) to an alternative service provider. The investigation focuses upon broadband household consumers within the UK. The study was conducted using a postal survey, a self-administered questionnaire was sent to 1600 households and a total of 358 completed replies were obtained. The results suggest that both service quality and secondary influence were significantly correlated to consumersâ€™ behavioural intentions to change ISP. The implications of these findings are presented and followed by a discussion of the limitations of this research and future research directions.</style></abstract></record></records></xml>