<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="6.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Christian Detweiler</style></author><author><style face="normal" font="default" size="100%">Joost Broekens</style></author></authors><secondary-authors><author><style face="normal" font="default" size="100%">Jacko, Julie</style></author></secondary-authors></contributors><titles><title><style face="normal" font="default" size="100%">Trust in Online Technology: Towards Practical Guidelines Based on Experimentally Verified Theory</style></title><secondary-title><style face="normal" font="default" size="100%">13th International Conference, HCI International 2009 San Diego, CA, USA, July 19-24, 2009</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">empirical research</style></keyword><keyword><style  face="normal" font="default" size="100%">trust</style></keyword><keyword><style  face="normal" font="default" size="100%">user modeling</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2009</style></year><pub-dates><date><style  face="normal" font="default" size="100%">07/2009</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://dx.doi.org/10.1007/978-3-642-02580-8_66</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Springer Berlin / Heidelberg</style></publisher><pub-location><style face="normal" font="default" size="100%">San Diego, CA, USA</style></pub-location><isbn><style face="normal" font="default" size="100%">978-3-642-02579-2</style></isbn><abstract><style face="normal" font="default" size="100%">A large amount of research attempts to define trust, yet relatively little research attempts to experimentally verify what makes trust needed in interactions with humans and technology. In this paper we identify the underlying 
elements of trust-requiring situations: (a) goals that involve dependence on another, (b) a perceived lack of control over the other, (c) uncertainty regarding 
the ability of the other, and (d) uncertainty regarding the benevolence of the 
other. Then, we propose a model of the interaction of these elements. We argue 
that this model can explain why certain situations require trust. To test the  
applicability of the proposed model to an instance of human-technology interaction, we constructed a website which required subjects to depend on an intelligent software agent to accomplish a task. A strong correlation was found  
between subjects’ level of trust in the  software and the ability they perceived 
the software as having. Strong negative correlations were found between  
perceived risk and perceived ability, and between perceived risk and trust.  </style></abstract></record></records></xml>